Terms and Conditions

Last updated: [20-08-2025]

1. General Information

This website is operated by Bong Leaf, based in Kolkata, West Bengal, India.

Throughout the site, the terms “we”, “us”, and “our” refer to Bong Leaf.

By using our website or purchasing from us, you engage in our “Service” and agree to these Terms.

 

2. Products and Services

We sell premium teas and tea accessories/teawares.

Subscription services, gift wrapping, or product customization are not currently available.

We reserve the right to discontinue or update products at our sole discretion.

 

3. Orders and Payments

Orders can be placed through our website after creating a customer account.

Accepted payment methods: UPI, credit/debit cards, and Cash on Delivery (COD).

We reserve the right to cancel any order if fraudulent or unauthorized activity is suspected.

 

4. Shipping and Delivery

We currently ship only within India.

Standard delivery timeline: 3–7 working days, depending on the destination.

Free shipping is available on orders above ₹999.

Delivery delays may occur due to unforeseen circumstances; Bong Leaf is not liable for such delays.

 

5. Cancellations, Returns & Refunds

Order Cancellations: Orders can only be cancelled within 24 hours of placing the order. Refunds for cancelled orders will be processed to the original mode of payment. No cancellations are accepted once an order has been dispatched.

Refunds: Refunds are applicable only in case of: (a) Order cancellation within the 24-hour window, or (b) Wrong item delivered. Refunds will be processed to the original payment method within 7–10 working days after approval.

No returns or exchanges are accepted for reasons other than those mentioned above.

 

6. User Accounts & Responsibilities

Customers must create an account to place orders.

You agree to provide accurate and up-to-date information while creating an account.

Any misuse of the website, brand information, or fraudulent activities is strictly prohibited and may lead to suspension of your account and legal action.

Bong Leaf’s logo and brand name are trademarked and protected under intellectual property laws.

 

7. Intellectual Property

All content on this website, including text, images, designs, and trademarks, are the property of Bong Leaf.

Unauthorized use, reproduction, or distribution of our content is prohibited.

 

8. Governing Law & Jurisdiction

These terms are governed by the laws of India.

All disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or policies of those websites.

10. Changes to Terms

We may update or modify these terms at any time. The latest version will always be available on this page. Continued use of our website implies acceptance of the updated terms.

11. Contact Information

For any questions or concerns regarding these terms, you can reach us at:

Bong Leaf

📍 1B, AC-278, Suscham Apartment, Prafulla Kanan, Kestopur, Kolkata - 700101

📧 support@bongleaf.com